Integral management of apartments, houses and villas

for short stay rental in Valencian Community

 

FAQ

BOOKINGS

Can I book over the phone or by email?

How do I go about booking an apartment?

How can I change my booking?

Can I cancel my booking?

How do I get hold of the accommodation address?

 

CHECK IN AND CHECK OUT

What do I do on arrival in the destination city?

How do I get to the apartment?

Do you provide an airport pick-up or shuttle service?

Who hands over the keys?

At what time can I arrive at the apartment? Can I check-in earlier? 

 What time is check-out ? Can I check-out later?

How do I check-out of the apartment?

 

PAYMENT

How is my payment processed?

Is there any risk using a credit card on your website?

Are the prices per person or per apartment?

 

ACCOMMODATION

Are pets allowed?

Is cleaning included in the price?

Will my apartment have towels and sheets included?

What equipment includes the apartment?

Do you have baby cot or high chair?

Can I request an extra bed?

Are there parking facilities near to the apartment?

Do I need an adapter for using the appliances in the apartment?

What should I do if something goes wrong during my stay?

Can I find out more about the neighborhood and location?

Are the neighborhoods safe?